On Android, use these instructions to disable Airplane mode: On your phone and computer make sure that airplane mode is disabled. If you're still unable to connect, then it could be a feature blocking the connection. (If you can load a web page on the web browser, then your device is connected.) Disable blocking features On your mobile device, swipe down from the top, and confirm that it's connected to the same wireless network as the computer you're trying to connect.Īlso, you should make sure that your computer can connect to the internet. Your computer and phone won't connect unless the two devices can communicate. Here's a list of obvious (and not so obvious) things that you can try to get your PC connected with your Android phone: Verify network connectivity If you're getting the 'We can't connect to your phone' message on your computer, then it means that something is preventing the connection between the two devices. How to fix connection errors with Your Phone If you can't find a particular option, it's recommended to check your manufacturer support website for more specific steps. Quick Note: In addition to the Windows 10 steps, we're also outlining steps to change the settings on your Android phone, and because the experience isn't the same across devices, it's likely the settings in this guide will be a little different on your phone.

Information you need to know about Your Phone.

How to reset the Your Phone app on Windows 10 and Android.

How to fix missing text messages problem with Your Phone.

How to fix 'Check your phone' message with Your Phone.

How to fix connection errors with Your Phone.In this Windows 10 guide, we'll walk you through several troubleshooting steps to successfully connect the Your Phone app with your Android device, and we look at some details you need to know when using this new experience.

Windows 10 photo app crashes